mybet88 Privacy Policy

1Scope & Data Controller

This Privacy Policy applies to all personal data processed by mybet88 in connection with the operation of the mybet88 platform accessible at mybet88.lat, including all associated services, mobile web interfaces, and customer support channels. It applies to all registered Members, prospective Members who have initiated the registration process, and visitors to the platform who have not yet registered.

mybet88 acts as the data controller in respect of all personal data processed under this policy. As data controller, mybet88 determines the purposes for which and the means by which personal data is processed. Where mybet88 engages third-party processors to handle personal data on its behalf, those processors are contractually bound to handle the data only as directed by mybet88 and in accordance with applicable data protection standards.

2Personal Data We Collect

mybet88 collects the following categories of personal data from Members and, where applicable, from platform visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Malaysian MyKad number or passport number) as required for identity verification and age confirmation.
• Contact Data: Registered email address, Malaysian mobile phone number, and residential address.
• Financial Data: Payment method details sufficient to process deposits and withdrawals, including bank account identifiers and e-wallet account references for Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank transactions. mybet88 does not store full card numbers or CVV codes.
• Account Activity Data: Login history, betting history, game session data, deposit and withdrawal transaction records, and bonus redemption records.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session duration data collected automatically when you access the platform.
• Communications Data: Records of correspondence between you and mybet88, including live chat transcripts, email exchanges, and any documentation submitted in support of a query or complaint.
• Responsible Gaming Data: Records of any self-imposed limits, cooling-off periods, or self-exclusion requests you have activated, used internally to manage your account in accordance with our responsible gaming obligations.

3How We Collect Your Data

mybet88 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you actively provide during the account registration process, during identity verification, when contacting customer support, or when completing any form on the platform.
• Automated Collection: Technical data collected automatically through the platform's server logs, browser cookies, and session tracking technologies each time you access or use mybet88.
• Payment Processing: Financial data received from payment service providers in the course of processing your deposit and withdrawal transactions.
• Identity Verification Providers: Verification data received from third-party Know Your Customer (KYC) service providers engaged by mybet88 to confirm the identity and age of Members.
• Fraud Prevention Services: Risk signals and flagging data received from third-party fraud prevention and anti-money laundering screening services in connection with account monitoring obligations.

4Purposes of Processing & Legal Basis

mybet88 processes personal data only where a valid legal basis exists. The following table sets out the primary purposes of processing and the corresponding legal basis for each:

• Account creation and management — necessary for the performance of the contract between mybet88 and the Member.
• Identity and age verification — necessary to comply with legal and regulatory obligations, including the 21+ age requirement.
• Processing deposits and withdrawals — necessary for the performance of the contract and to comply with financial transaction obligations.
• Customer support and dispute resolution — necessary for the performance of the contract and the legitimate interests of mybet88 in resolving disputes fairly and accurately.
• Fraud detection and prevention — necessary for compliance with legal obligations and the legitimate interests of mybet88 and its Members in maintaining a secure platform.
• Responsible gaming monitoring — necessary to comply with regulatory obligations and protect the wellbeing of Members.
• Platform improvement and analytics — legitimate interest of mybet88 in improving the quality and performance of the platform, where not overridden by Members' rights.
• Direct marketing communications — based on your explicit consent at the time of registration, which you may withdraw at any time through account settings.

5Cookies & Tracking Technologies

mybet88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your authenticated session, and collect analytical data about platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session authentication, load balancing, and fraud prevention. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and previously visited sections of the platform.
• Analytical Cookies: Used to collect aggregate data about how Members use the mybet88 platform, enabling us to identify areas for improvement. Data collected via analytical cookies is anonymised where possible.

6Disclosure to Third Parties

mybet88 does not sell, rent, or trade personal data to third parties for commercial or marketing purposes under any circumstances. Personal data may be disclosed to third parties only in the following limited circumstances:

• Service Providers: Third-party vendors engaged by mybet88 to provide specific services on our behalf, including payment processors, identity verification providers, fraud screening services, cloud hosting infrastructure providers, and customer support software. All such providers are bound by data processing agreements that restrict their use of personal data to the specific service for which they are engaged.
• Regulatory Authorities: Where mybet88 is required by law, regulation, court order, or regulatory direction to disclose personal data to a competent authority, we will do so to the extent required and will notify the affected Member where legally permissible.
• Anti-Money Laundering & Fraud Investigations: Financial intelligence and fraud prevention information may be shared with relevant law enforcement or financial intelligence bodies where mybet88 has a statutory obligation to report suspicious activity.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of mybet88's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

7International Data Transfers

The mybet88 platform operates with server infrastructure that may be located outside of Malaysia. Where personal data is transferred to or processed in a jurisdiction that does not have data protection standards equivalent to those applicable in Malaysia, mybet88 will implement appropriate safeguards to ensure that the data receives equivalent protection, including contractual data protection clauses binding on the receiving party.

By registering an account and using the mybet88 platform, you acknowledge and consent to the potential transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this policy, subject to the safeguards described above.

8Data Retention

mybet88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by applicable legal or regulatory obligations. The following general retention principles apply:

• Account and identity data is retained for the duration of your active membership and for a period of five (5) years following account closure, in accordance with anti-money laundering and Know Your Customer record-keeping requirements.
• Financial transaction records are retained for seven (7) years in accordance with financial services regulatory requirements.
• Customer support communications are retained for three (3) years from the date of the last communication in the relevant thread, for dispute resolution purposes.
• Technical and session data collected via cookies and server logs is retained for a maximum of thirteen (13) months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.

9Your Data Rights

Subject to applicable data protection law, Members have the following rights in respect of their personal data held by mybet88:

• Right of Access: The right to request a copy of the personal data mybet88 holds about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to Restriction: The right to request that mybet88 restricts the processing of your data in certain circumstances, such as where you have contested the accuracy of the data.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact mybet88 customer support via the 24/7 live chat channel. We will respond to all verified requests within thirty (30) days of receipt.

10Children's Privacy

The mybet88 platform is strictly intended for individuals aged twenty-one (21) years and above. mybet88 does not knowingly collect personal data from individuals below the minimum age. Where mybet88 discovers or is notified that a registered account belongs to an individual below the minimum age, the account will be immediately closed, all associated personal data will be deleted, and any deposits will be returned to the verified payment source.

11Security Measures

mybet88 implements a multi-layered security framework to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between the Member's device and mybet88 servers.
• Encrypted storage of sensitive data including passwords (stored as salted hashes) and identity documents.
• Role-based access controls limiting internal access to personal data to staff with a demonstrated operational need.
• Continuous monitoring of platform infrastructure for unusual access patterns, intrusion attempts, and anomalous data egress.
• Regular independent security assessments and penetration testing conducted by qualified third-party security specialists.

Notwithstanding the above, no security system is completely impenetrable. mybet88 cannot guarantee the absolute security of your personal data in all circumstances. You are responsible for keeping your mybet88 account credentials confidential and for notifying us immediately if you suspect that your account has been compromised.

12Changes to This Policy

mybet88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to Members via the registered email address or through a prominent notice on the mybet88 platform at least seven (7) days prior to the change taking effect.

The date at the top of this policy indicates when it was most recently revised. Your continued use of the mybet88 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mybet88, please contact our support team through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week including Malaysian public holidays, via the live chat interface on the mybet88 platform. This is the fastest way to reach us for data rights requests.
• Email: [email protected] — please include "Privacy Request" in your subject line for data-related queries to ensure prompt routing to the appropriate team.

We are committed to responding to all data protection enquiries within the timeframes prescribed by applicable law and will acknowledge receipt of your request within two (2) business days.